Get in Touch With Us

Got a question about a specific platform on our list, spotted something that needs updating, or want to suggest a site we haven't covered yet? This page explains the best way to reach the Sweeps team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. We read every message that comes in and aim to reply within a couple of working days. You can write to us at [email protected].

A quick note on what your message is about helps us route it to the right person faster — whether that's a question about how sweepstakes coins work, a correction to an offer we've listed, or something else entirely.

What We Can and Can't Help With

We're a review and comparison site, not an operator, so there are limits to what we can do from here. Here's a rough guide to what belongs in a message to us and what's better directed elsewhere:

• Questions about our reviews and ratings — If you want more detail on how we compared a platform, or why one sits above another in our rankings, ask away.
• Corrections and outdated information — Welcome offers, eligible states, and terms at sweepstakes and social casinos change often. If something on our site looks out of date, flagging it helps every reader who comes after you.
• Suggestions for future coverage — If there's a new sweepstakes casino you'd like us to look at, or a topic — like redemption timelines or state-by-state eligibility — you think deserves more explanation, let us know.
• Partnership or editorial enquiries — If you represent an operator or a media outlet, introduce yourself and outline what you have in mind.
• Account, payment, or redemption issues — Problems with an actual account, a coin purchase, or a prize redemption need to go directly to the platform in question through its own support channels. We don't hold account details and can't intervene in a dispute between you and an operator.
• Concerns about your own play — If you or someone you know is finding it hard to stop, or is worried about how much time or money is going into these platforms, please mention it in your message and we'll point you towards responsible-play resources, or reach out to a support organisation directly.

Before You Ask: A Few Things Worth Knowing

Some questions come up often enough that it's worth answering them here, so you get a faster response and don't have to wait on an email.

Are sweepstakes casinos legal where I live? This varies by state, and it changes. Some states allow most operators to serve players, others have restricted or prohibited sweepstakes casino models, and individual operators often decide for themselves which states they serve based on their own legal assessment. We keep our coverage as current as we can, but we're not able to give a personal legal opinion on your situation — always check the operator's own terms and, if you're unsure, your state's current guidance.

Do I have to buy coins to play or win? No. Legitimate sweepstakes casinos operate on a dual-currency model — typically Gold Coins for casual play with no cash value, and Sweepstakes Coins that can potentially be redeemed for prizes. Purchasing Gold Coin packages is one way to get more Sweepstakes Coins, but reputable platforms also offer a free method of entry, sometimes called an alternative method of entry, so participation doesn't require spending money.

Why isn't my question answered on the site already? We try to cover the topics readers actually search for — welcome bonuses, daily rewards, redemption thresholds, and how the coin system works — but coverage is never complete. If you've read through our site and still have a gap, that's exactly the kind of message we want.

How We Handle Your Message

Every email is read by someone on our editorial team, not answered by an automated system. We aim to get back to you within a couple of working days, though it can take a little longer when volume is high. If your question relates to a specific redemption issue, identity verification, or a payment method with a particular operator, we'll usually point you to that platform's own support team, since they hold the account information needed to actually resolve it.

A Word on What This Site Does

Sweeps compares sweepstakes and social casino platforms so readers can see how welcome offers, game libraries, and redemption terms stack up against each other. Some of the links on our site are commercial, meaning we may earn a commission if you sign up through them, but that relationship never decides where a platform lands in our rankings. Ratings are based on our own research into each operator's offer, terms, and eligibility, not on paid placement.

If you're comparing options right now, our Best Non GamStop Casinos 2026 page covers a related set of platforms worth a look alongside our sweepstakes coverage.

One Last Thing

Nobody under 18 should be creating an account on any platform we review, and some operators set the minimum age at 21. If you're contacting us on behalf of someone under that age, please say so, and we'll respond accordingly.

Thanks for taking the time to read this far — if you've still got something to say, our inbox is open.